CONCIERGE in Warrenton, VA at Poet’s Walk Memory Care Community
Poet's Walk Memory Care Community
Position Summary: Greets residents and visitors, answers the telephone and responds to both routine inquiries and emergencies, relays calls to the proper department and performs a variety of related clerical duties. This position reports to the Business Office Manager/Assistant Administrator.
•Attends work as scheduled and follow community’s call-off procedures.
•Greets residents and provides general assistance to visitors, prospective residents, and families.
•Uses proper telephone skills.
•Ensures safety of the residents and property by monitoring surveillance cameras, door alarms, life safety systems, building alarms and investigating any unusual activity.
•Ensures concerns are documented and reported appropriately.
•Maintains visitor sign in/out book and completes maintenance request work orders.
•Completes daily opening/closing procedures.
•Maintains emergency contact information.
•Receives packages, plants, etc. and delivers/holds as requested.
•Informs supervisor of any resident issues or concerns.
•Attends all required training, in-service, and staff meetings.
•Strives to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices.
•Maintains a positive and professional demeanor toward residents, visitors, families, and co-workers.
•Adheres to all policies and procedures of Spring Hills, LLC.
•Performs other duties as assigned
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