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Classifieds » Local Jobs » Full Time

Hotel Front Desk Agent

Poplar Springs Inn & Spa
Warrenton
This position is responsible to ensure a wonderful guest experience, from the beginning of a phone call until they check out. Agent will perform as concierge and hotel ambassador to ensure a seamless experience from one department to the next putting the guests needs first.

Responsibilities/Duties:

Answer phones
Answer emails in a timely fashion
Make/change/cancel/confirm guest reservations
Checking In/Out guests
Audit folios to ensure accuracy
Function as guest concierge service
Produce monthly inventory
Set up & clean up continental breakfast
Monitor all day beverages
Check rooms for presentation prior to guest arrival
Create room keys and guest registration packets
Start & monitor fireplaces during winter months
Daily/monthly cash drawer audit
Book restaurant & spa appointments
Communicate weekly supply order needs
Communicate weekly guest services needs to other responsible departments
Print daily reports & distribute to management members
Perform night audit procedures & prepare revenue report packets for accounting
Witness cash drops
Communicate with & prepare reports for the housekeeping staff
Submit work orders
Communicate any issues during shift change
Other duties deemed necessary or appropriate by management

Requirements:
Great customer service skills
Great communication skills
Good computer skills
Confidence & personality
Ability to multitask
Ability to answer multiple phone lines
Quick learner
Attention to detail
Ability to work independently
Desire to learn
Desire to assist guests
Desire to be part of a great team
Prior Hotel experience
Experience with Maestro is an excellent plus
24 Hour Time Frames (3PM-11PM, 11PM-7AM)
Weekday and Weekend Hours Required
Some Holiday’s Required

Please respond to .(JavaScript must be enabled to view this email address)

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