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January 14, 2015

Faces of Fauquier: Calm during crisis her daily job

Photo/Cassandra Brown
“I thought I wanted to be a K-9 sheriff’s deputy at first,” says Kateland Rich, who grew up in 4-H, showing beef cattle at the county fair.
I enjoy helping people when they need it the most. I like the fast pace of the job when calls come in. It can be stressful sometimes when you don’t know the outcome of the emergency. I know the roads pretty well — if someone doesn’t know where they are — because I grew up here.
By .(JavaScript must be enabled to view this email address)
Staff Journalist
She strives to exude calm amid crisis.

“Fauquier County 9-1-1 where is your emergency?”

Armed with a headset and emergency response knowledge, Kateland Rich answers the call when people in Fauquier face danger.

“I enjoy helping people when they need it the most,” Ms. Rich said. “I like the fast pace of the job when calls come in. It can be stressful sometimes when you don’t know the outcome of the emergency. I know the roads pretty well — if someone doesn’t know where they are — because I grew up here.”

As an emergency communication specialist at the Fauquier County Sheriff’s Office, Ms. Rich answers 9-1-1 calls and dispatches police and fire/rescue crews.

The Fauquier County 9-1-1 communication center gets about 2,250 emergency calls per month and more than 6,400 non-emergency calls per month.

At least four dispatchers work each 12-hour shift in downtown Warrenton.

Fauquier County holds a special place in Ms. Rich’s heart.

She grew up showing cattle at the county fair, where she still volunteers. She is a long-time member of the Fauquier County 4-H Livestock Club.

“I’ve been several different places in several different states and Fauquier County has always been my home. My family is all here. The people here are friendly,” she said.

• Age
26

• Home
Midland

• Work
Emergency communication specialist at the Fauquier County Sheriff’s Office for almost three years.
Answers 9-1-1 emergency calls; dispatches sheriff’s deputies, Warrenton police, fire and rescue units throughout the county; provides emergency instructions, such as CPR, to callers waiting for first-responders, and tries to keep callers calm in their crisis. Also has worked as a real estate agent assistant for three years with Century 21 New Millennium in Warrenton.

• Why do you do the job?
I thought I wanted to be a K-9 sheriff’s deputy at first. I really wanted to help people. I like the fast pace of the job when calls come in. It can be stressful sometimes when you don’t know the outcome of the emergency. I know the roads pretty well — if someone doesn’t know where they are — because I grew up here. I enjoy helping people when they need it the most.

• Family
Parents, Brenda and Roy Rich; two brothers, Chris White and Zach Rich.

• Education
Bachelor’s degree, agricultural applied economics with a minor in animal poultry sciences, 2010; associate’s degree, business administration, Lord Fairfax Community College, 2008; Liberty High School, 2006.

• Civic involvement
Volunteer at the Fauquier County Fair. Former leader of the Fauquier County 4-H Livestock Club and member since age 9.

I showed my first cow named Lucky when I was 8 years old at the Fauquier County Fair.

• How long have you lived in Fauquier?
My whole life, 26 years.

• Why do you live here?
I’ve been several different places in several different states, and Fauquier County has always been my home. My family is all here. The people here are friendly.

• How do you describe this county?
Mostly rural, and it’s gotten busier the past couple years. It’s really beautiful to live here because you can see the mountains.

• What would you change about Fauquier?
Add some more businesses so we can keep more money in the county. Add a movie theater, a bowling alley and more shops.

• What do you do for fun?
Hang out with family and friends. Ride four-wheelers.

• What’s your favorite place in Fauquier?
My parents’ house. It’s my own getaway and I love to ride my four-wheeler there. I have lots of memories there when I showed cattle with my brother. I like historic Old Town Warrenton as well.

• What will Fauquier be like in 10 years?
Hopefully it’s still pretty rural with more businesses. I love the way it is now with all the different farms. I love driving down back roads.

• Favorite TV show?
“Chicago Fire”

• Favorite movie?
“Sweet Home Alabama” and “8 Seconds”

• Favorite book?
“Heaven is for Real: A Little Boy's Astounding Story of His Trip to Heaven and Back” by Lynn Vincent and Todd Burpo

• Favorite vacation spot?
Nags Head, The Outer Banks.

• Favorite food?
Pizza and steak.

• What is the best advice you have ever received? From whom?
To always be honest and work hard. You can’t get anywhere if you’re not honest and hard working. I learned that from my parents.

• Who’s your hero and why?
My parents. They taught me love and respect and honesty and how family is supposed to be there for each other.

• What would you do if you won $1 million in the lottery?
Buy a house in Nags Head for my family, pay off my mortgage and donate to Heifer International and Wounded Warriors.

>> Suggest a “Faces of Fauquier” profile subject

Do you know someone who lives in Fauquier County you would like to see in Faces of Fauquier? E-mail Cassandra Brown at .(JavaScript must be enabled to view this email address) or Editor Lou Emerson at .(JavaScript must be enabled to view this email address).

Previous Faces of Fauquier:

• Chaplain Liz Danielsen finds a giving community.


• 9-1-1 response in Rodney Woodward’s bloodline.

• Fast talk a tool of the trade for auctioneer Kathy Shumate.

• Sam Poles takes care of varmits.


• Diane King mentors student performers at Fresta Valley Christian School.


• Lewis F. Lee Jr. followed his father into taxidermy business.

• Edward Payne returns to Orlean and to photography with passion.

• Janet Metzger’s Old Town Warrenton shop a hub of creativity.

• Pablo Teodoro bakes to build community.

• Community trails have become passion for retired VDOT engineer Bob Moore.


• Teresa Reynolds makes transition from butcher to museum director.

• After working in New York and Italy, Christine Fox moved home to open fashion boutique 25 years ago.

• Steve Lewis develops hunting reality show on Dish Network.

• Julia Trumbo grew up in the family grocery business.

• Tax preparer Renée Turner enjoys owning a business in Old Town Warrenton.

• ICU staff Carol Jones values patients’ trust.


• Wilson Sanabria grew up working in his family’s Warrenton restaurant and learning to box.

• One-man band Peter Fakoury quit 9-to-5 to learn from children.

• Liberty graduate Brittany Aubrey works in the smile business.

• Walmart cashier Lulu Baer loves to play violin and several community roles.

• In Sandra Alm, SPCA dogs have a loyal companion.

• St. James’ Episcopal new Rector Ben Maas appreciates community’s embrace

• Bicycles dominate work and play for Brian Larson.

• Teaching music therapy combines Abigail Newman’s passions.

• Brenda Rich leads volunteers who organize and run the Fauquier County Fair.

• 1st Sgt. Greg Harris stresses empathy in his job as a supervisor at the county detention center.


• Chuck Tippett challenges the “rich guy” stereotype about pilots.


• County government employee Surja Tamang previously worked as a Mt. Everest sherpa.

• Woody Isaac found his calling as a chef at age 16.

• Horses take Tommy Lee Jones all over the county.


• Retired nurse Angela Neal continues to volunteer in hospital ER.

• Gilmer Lee really knows high school sports in Fauquier.

• Stage remains central to Tim Bambara’s life journey.

• Bus driver Melissa Strain’s weekend job all about “fun.”


• Bartender Taylor Edgar has a pretty good standup routine.

• A nomad childhood led Paul Schmeling to start a moving company.


• Adam Lynch’s family owns café with local food focus and a special name.

• Patricia McMahon Rice turns passion for art into her livelihood.

• Cindy D’Ambro works as “director of first impressions” at LFCC.

• Ginger Hilleary leads local literacy organization.

• Farmers with groundhog problems call Rod Kirkpatrick.


• Horses “retire” to work with Jeanne Blackwell.

• Remington cattle farmer Doug Linton loves his home and work.

• Sports central to Robert Glascock’s life’s work.

• For Richard Mast, company ownership started with his summer work as a teenager.

• Bernice Simpson knows northern Fauquier back roads and the people who live along them.

• Eddie Payne has logged 38 years as a volunteer firefighter in Marshall.


• Stephanie Layton turns her lifelong passion for dance into her livelihood.


• Shawn LaRue matches children and adoptive families.


• Biker and psychology major Clif Stroud makes music in a big way.

• Becky Crouch greets lots of visitors.

• She helped blaze trail to equality for black teachers.


• Family and food come first for Marshall pizzeria employee.

• Rural “closeness” of Fauquier appeals to Kansas native

• A “spoke” in the wheel of preservation.

• His job dovetails with passion for hunting

• Veteran educator sees the potential in every child.

• His passions: Fixing cars and helping people


• Habitat ReStore volunteer appreciates Fauquier’s diversity.


• Dad’s example led to new career at Fauquier Hospital.

• He lives and works in a beautiful place.

• The Goldvein firehouse ranks as his favorite place.


• Pretty things everywhere she looks.

• Through scouting, he encourages girls to explore.

• One day, he might run the company.


• FISH volunteer likes to help others.

• She sees the community’s generosity.

• Cop patrols while most people sleep.


• Pastor a constant in Calverton.


• She keeps the courthouse spotless.


• He loves working working outdoors at the park.


• She sees “everyone” at Carousel

• Library assistant works in a “fun place"

• Hat lady sets up shop in Old Town Warrenton


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